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Our Privacy Policy ·  Our Return Policy ·  Our Shipping Policy

    Bluewater Videos values its customers and respects the privacy rights of visitors to this website. Bluewater Videos has security measures in place to protect the loss, misuse and alteration of the information under our control. Passwords and SSL encryption is used to protect the security of this information.

    During the online ordering procedure, we ask you for your name, address, phone number, e-mail address, credit card number and expiration date. This information is used for billing purposes and to properly process your order only. Under absolutely NO conditions will Bluewater Videos sell its electronic mailing list to third parties.
Users who no longer wish to receive our e-mail newsletters may opt-out by replying with the words "Remove me" in the subject line of your email to: Remove me and you will be immediately removed from our mailing list.
Please feel free to contact us with any questions that you might have regarding this policy at: Questions

Our 30 Day Policy
     We certainly want your experience with Bluewater Videos to be a good one. You may return unopened videos within 30 days for a full refund. If you are not satisfied with your purchase for any reason, you may exchange it for another video or request a refund. If a video is defective it will be replaced by us immediately at no charge.
Unless defective, refunds on opened videos, returned within 30 days, will be less a 25% restocking charge.

Please include the following:

  • Reason for return
  • Copy of the original email order acknowledgment
  • Your name, return address, email address and daytime telephone number.

Please send returns to:

Bluewater Videos
Returns Department
8448 Tuttle Rd.
Bridgeport, N.Y. 13030

Our Shipping Policy

     All orders with destinations within the Continental U.S. will be shipped either US First Class Mail (7 to 12 days) or Priority Mail (3 to 5 days) unless otherwise requested.

All International orders are shipped either First Class International or Priority International. Shipping costs will vary based on carrier and customer preference.
Overnight delivery is also available but we normally do not recommend it because it is quite costly.

Upon ordering, if you have special shipping instructions, please state your shipping preferences in the comments box provided on the order form.


Video Fulfillment Center · 8448 Tuttle Rd. · Bridgeport, N.Y. 13030 · USA
Tele 1-315-699-5517 · Fax 1-315-474-1784
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